Refund policy

We want you to have the resource you meant to buy. Because our products are files delivered instantly, the rules are a little different from a shop that posts parcels — here they are in plain language.

7-day money-back guarantee on the Menopause Clinical Blueprint

If, within 7 days of buying the Menopause Clinical Blueprint™, you don’t feel it helps you make faster, more confident clinical decisions, write to us and we’ll refund 100% of what you paid, even if you’ve already downloaded it. No forms and no questions asked. Count the 7 days from the date on your order confirmation.

Everything below also applies to the Blueprint, so after the 7 days a faulty file is still covered.

You can get a full refund

• If you haven’t downloaded anything yet, within 14 days of your purchase. No reason needed.
• If the file is broken, incomplete, unreadable or not what the product page described — even if you already downloaded it. Tell us what’s wrong and we’ll replace the file or refund you.
• If you were charged twice for the same title, or charged for an order you never placed.

We can’t refund

• A file you have already downloaded, when there is nothing wrong with it, unless the Blueprint’s 7-day guarantee above covers it. Once the content is on your device we can’t take it back, which is why we offer previews on many titles — please use them before buying.
• Requests made more than 14 days after the purchase, unless the file itself is faulty.

Your statutory rights

Nothing here limits the rights you have under the consumer law of your own country. In the EU and the UK, digital content downloaded immediately is normally exempt from the 14-day right of withdrawal once the download starts, and you agree to that when you place the order — but the rules above give you 14 days anyway as long as you haven’t downloaded.

How to ask for a refund

Write to hello@secondnoon.com with:

• the email address you paid with,
• your order number (it’s in your confirmation email), and
• what went wrong.

What happens next

We answer every request within 5 business days. If we approve it, the money goes back to the card or wallet you paid with; your bank decides how quickly it lands, usually 5–10 days. Refunding an order switches off its download links.